The challenge

Paper forms and mailing produce data that needs to be re-keyed into spreadsheets or business systems so that it can be acted on. The waste team needed to mail householders during Passover, with a return slip. It took four weeks to re-enter the data into the business application in order to act on the forms.

Our service

• Intelligent printing, delivered to Hackney doorsteps
• Replies automatically scanned and data collated without manual intervention
• Intelligent forms could be scanned automatically, meaning that the data was available to the service team as soon as  it was received.

Key outcomes

• Reduce costs by saving time on manual data re-entry
• Increase the usability of the data and the time it takes to respond to requests