• About us
  • How we work
    • Our projects
    • Hackney Agile Lifecycle
    • HackIT manifesto
    • Missions
    • Service Standard Assessments
    • How To HackIT
  • News
    • Weeknotes
  • Work with us
    • Agencies
    • Careers
      • Training and development
    • Contractors
    • Suppliers
      • An open letter to suppliers
      • Learning about new technology
        • Submit an FOI request
  • Case studies
    • Book a repair
    • Fostering eligibility checker
    • Hackney Works
    • Income collection case management
    • Manage a Tenancy
    • Manage a Repair
    • Neighbourhoods Contact Centre CRM
  • About us
  • How we work
    • Our projects
    • Hackney Agile Lifecycle
    • HackIT manifesto
    • Missions
    • Service Standard Assessments
    • How To HackIT
  • News
    • Weeknotes
  • Work with us
    • Agencies
    • Careers
      • Training and development
    • Contractors
    • Suppliers
      • An open letter to suppliers
      • Learning about new technology
        • Submit an FOI request
  • Case studies
    • Book a repair
    • Fostering eligibility checker
    • Hackney Works
    • Income collection case management
    • Manage a Tenancy
    • Manage a Repair
    • Neighbourhoods Contact Centre CRM

Tactics Manual

We have developed a Tactics Manual to help colleagues across the organisation to use co-design, user-centric techniques.

The Manual brings together the things we’ve found most useful from a range of sources including:

  • The Google Ventures Design Sprint
  • The Service Manual
  • 18F Playbook

Built in-house to meet the Local Government Digital Service Standard.

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