Book a repair


Enables residents to raise a repair online

Diverts emergency repairs to the phone

Raises a repair in Universal Housing 

Queries available time slots from DRS

Matches a repair to the relevant Schedule of Rates code

Retrieves a list of properties from Universal Housing

Background information


  • DXW(Agency)
  • Nic Teeman (Delivery Manager)
  • Lindsay Matthew  (Product Owner)
  • IT staff


Increased the number of repairs raised online from 2 per month to 2-3 per day 

Ensured over 80% of online repairs don’t require a call-back – an increase on the 100% that did previously