Features
Segments tenants in arrears according to risk of long-term non-payment
Enables communications to be varied according to the tenant’s circumstances
Uses GOV.UK Notify to distribute SMS, email and letters
Provides an action diary for each income collection officer
Benefits
Reduce time to communicate with tenants in arrears
Focus staff time on tenants most in need of support
Better management information to ensure officers can manage cases in teams
More effective communication with tenants
Background information
Team
- MadeTech and FutureGov (Agency)
- Dennis Robinson (Delivery Manager)
- Gilbert Stowe (Product Owner)
- IT staff