Neighbourhoods Contact Centre CRM

Features

  • Integrates with Paris to handle payments to PCI compliance
  • Send callers an SMS to encourage self-service

Benefits

  • Faster call handling times with easier workflows
  • Better management information to drive channel shift

Background information

User research

User stories

Code

Service Standard assessment

Team

Lloyd Sullivan (Product Owner)

Susan McFarland-Lyons (Delivery Manager)