How To HackIT

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Our ‘How To HackIT’ guides are designed to help colleagues to understand, use and improve on our common and business critical processes. This is a prototype which we are using to develop content. The user stories we have identified are available to view here:

The template and guidance for writing a ‘How To HackIT’ guide is here.

How we… define our data, technology and software standards

Write an API: our developer hub helps developers to know that they are writing code to the right standard so that they can deliver supportable software with fewer bugs.

Run Service Standard assessments: these guides help assessors and project teams to prepare for a service assessment. 

How to secure our systems and data: this guide helps people who are implementing systems that store or process Council data understand why and how Hackney protects its systems. This guide is not a checklist for teams to assess the security of systems themselves. It explains the principles we apply and provides a high level overview only. Teams implementing new systems or changes to existing systems must work with the Technical Architecture team from the earliest possible stage of a project so that they can provide specific advice and support the assessment of security.

How to meet the data standards for systems which link to property and asset management data: this guide helps people who are working with systems that use address information know the minimum standards the system must meet to protect the accuracy and integrity of the Council’s data.

How we… develop our people and skills

Onboard a new colleague: this guide helps HackIT managers onboard new people quickly so that new starters can be productive quickly after they start.

Recruit a new member of staff: this guide helps HackIT managers know how we recruit and how our organisation design fits together so that they can recruit effectively.

Run a corporate induction: this guide helps new starters understand how the ICT team support them so that they know how the HackIT team will help them succeed in their role.

Develop a digital apprenticeship programme: this guide helps people who work in Digital and IT teams in local authorities know how to set up and run a digital apprenticeship programme. (This guide was created in partnership with the London Office of Technology & Innovation)

How we… manage our contracts and finances

Buy from the Digital Marketplace: this guide helps people procuring services to help deliver a project know how to use the Digital Marketplace so that they can use it to buy in expertise at pace.

Decide when to re-use, buy or build software: this guide helps project teams consider whether to re-use, buy of build software so that they can make the most appropriate choice for their project.

Evaluate an agency project: this guide helps project teams managing contracts with digital agencies know how to assess the performance of the supplier so that they can help the agency to meet (or ideally exceed) our expectations.

Organise an effective software demo: this guide helps service managers understand how to can engage with suppliers effectively so that they can develop my awareness of the market without later procurement difficulties.

Raise a purchase order that you need to have approved: this guide guide helps people raising and approving purchase orders succeed first time.

How we… manage our portfolio and deliver

Cross-check a prospect: this guide helps you ask the right questions so that we understand a problem in a bit more detail so that we have the right team working on how to solve it.

Onboard an agency: this guide helps Delivery Managers know how to onboard agencies / suppliers effectively so that their projects can get started quickly.

Run a workshop: this guide helps members of the HackIT team know how to engage with people effectively so that they can better understand user needs and be able to influence decisions.

How to write a user research plan: this guide helps you write an effective user research plan that will help you agree your objectives and the approach you want to take. This will help you to build a service that meets the needs of your users.

Adding research to the user research library: this guide helps teams find out more about how they can share their research on the user research library, understand what research can be added, by who and and under what permissions using Google Drive.

How to report on project progress (as a supplier): this guide helps suppliers to find out more about how to publish project status updates, including but not limited to: Weeknotes; Show and Tells; project reports from agencies that could include personal and commercial information.

Embedding Privacy by Design in your work: this guide is for anyone who is making changes to, or implementing new systems or processes that relate to personal information. If you aren’t sure what constitutes personal data, this guidance might be helpful.

Close a project: this guide helps Delivery Managers know what is expected when they close down a project so that they can make it easy for colleagues to find essential information and material when needed in future.

How we… manage services

How to fix stuff that breaks: this guide helps people who work in IT know how to fix things when they break so that services are able to work with minimum disruption.

How we… conduct research with Hackney residents and council staff

How we… communicate our work

Give an effective presentation: this guide helps members of the HackIT team know how to deliver an effective presentation so that they can explain our work to other people.

Run a Show & Tell: this guide helps people working on HackIT projects know how to showcase their work so that they can develop understanding of the work and enable others to benefit from it / collaborate with us.

Write a How To HackIT guide: this guide helps members of the HackIT team understand what is expected from a ‘How to HackIT’ guide so that they can provide useful information.

How to work in the open, responsibly: this guide helps people working on HackIT projects know what information should and should not be made public, so that they can be confident that working in the open will not put sensitive or personal data at risk.